The e-commerce market in Turkey is governed by the Law on Regulation of Electronic Commerce (Law No. 6563) and consumer protection laws. Foreigners establishing e-commerce shops must satisfy registration rules.


1. ETBIS Registration

E-commerce platforms operating in Turkey must register with the Electronic Commerce Information System (ETBİS) managed by the Ministry of Trade. This is mandatory to ensure transparency and consumer protection.


2. Consumer Protection Laws

Websites must include a Distance Sales Agreement (Mesafeli Satış Sözleşmesi) and a Preliminary Information Form. Consumers have a statutory right to withdraw from a purchase within 14 days without giving any reason.



Frequently Asked Questions (FAQ)

What is ETBIS in Turkish E-Commerce?

  1. Registry: ETBIS is the official database where online stores must register.
  2. Distance Contract: Mandatory to display on your checkout page.
  3. Withdrawal Right: Customers can return any non-personalized goods within 14 days.