International buyers purchasing goods from Turkish manufacturers are protected under the Turkish Consumer Protection Law (Law No. 6502) and product liability regulations.


1. Defective Goods (Ayıplı Mal)

If a product is defective, the buyer has the statutory right to request: replacement, refund, free repair, or a price reduction. The seller, manufacturer, and importer are jointly liable.


2. Dispute Resolution

Disputes can be brought before the Consumer Arbitration Committees (Tüketici Hakem Heyeti) for low-value claims, or the Consumer Courts (Tüketici Mahkemesi) for larger commercial transactions.



Frequently Asked Questions (FAQ)

What Rights Do I Have Against Defective Products in Turkey?

  1. Refund: Right to cancel the contract and get a full refund.
  2. Replacement: Right to request a defect-free replacement.
  3. Repair: Right to demand free repair by the manufacturer/exporter.